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Frequently Asked Questions
Frequently Asked Questions
Frequently Asked Questions
Pet Sitting in Charleston
Going away for vacation or business? We know how difficult it can be to find trusted and reliable pet sitting while you’re out of town. Rest assured you have come to the right place.
Let us provide your pets the care they need and deserve while you're away, in your home, where they are most comfortable. Our in-home visits include feeding, providing fresh water, cleaning any messes, meds (if needed), and playtime / cuddles with your pets. We will also rotate lights, bring in mail, curb trash cans, water plants, and open/close blinds upon request.
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Choose which visit type best suits your pet's needs and the number of visits you would like to schedule per day or mix and match visit types for a more customized experience.
*Additional fees may apply for travel time, 3 or more pets, specific visit times, weekends, and holidays. Please contact us with any questions.
**If you need us to install one of our lock boxes, there will be an additional $15 fee.
Frequently Asked Questions
Is Kimberly's Kritter Care licensed, insured, and bonded?
Yes, we are insured and bonded through Pet Sitters Associates and licensed to do business in the state of SC. Your pets and your home are safe and will be well cared for by our loving staff!
How do I get started?
Complete our Get Started form to provide us with information about your pets and what services you need. View our How It Works page for more detailed instructions. Feel free to contact us if you have any questions.
How do I schedule visits for my pet?
It is simple to schedule your visits with our industry-leading mobile app. Download it now from the App Store.
For step by step instructions on requesting services, please click here.
Will my pet always have the same pet sitter?
We work as a team to ensure your pet will always have the best care possible. You may not always have the same pet sitter, however, we do try to assign a primary sitter for each client, but we may have another team member fill in when the primary sitter is not available. This is also why it is important to update your and your pet's info in our client portal so the entire team will be up to date on any changes.
How will the pet sitter access my property?
We require two methods of entry from each client. If you have a keypad for your door and/or garage, you may provide us with a code for entry but we still require at least one backup method of access, i.e. a key, in case of power loss or dead batteries (the backup key will be stored in our office safe and will only be used in case of primary access malfunction). If you do not have keyless entry you will need to purchase a lock box to store your house key and give us access to that. We have lock boxes available for purchase if you like. Please note: We are not responsible for keyless entry or lock box malfunctions.
How far in advance can I book my services?
Please schedule your services with as much notice as possible to ensure we are available. We get booked more quickly around holidays.
If you need to schedule a service that will occur within less than 24 hours you can only do so by sending us a message in the Chat section of the app. If we are able to accommodate your request, there will be a Late Booking Fee added to the regular price.
How do I make a payment?
Once your services are confirmed, we will send you an invoice via the App. To pay just log into your app and pay via our secure online payment system. Services must be paid in full prior to the date of service. We accept all major credit cards, debit cards, ACH, PayPal, checks, and cash. Please make checks payable to Kimberly's Kritter Care.
Can I tip my pet sitter/dog walker?
Tips are by no means required. But if you feel your pet sitter/dog walker has provided excellent care, tips are certainly appreciated. You may leave a cash tip or add it to your invoice via the client portal app. All tips go directly to your sitter(s).