Updated: Oct 17
Your pets are our number one priority at Kimberly's Kritter Care! We want to provide them with a stress-free, fun environment when they are in our care. We also want you to have a stress-free experience when using our booking software.
When we decided to start using pet sitting software we chose the best in the business, Time to Pet, because we want to maintain the same level of care for all of our clients no matter which one of our pet care specialists is caring for your pets and your home.
We rely so much on your feedback and several of you mentioned some confusion when booking your services because there were so many options to choose from. So we recently implemented a few changes with our service selections and invoicing to make the scheduling process more streamlined and user-friendly.
Below we will outline the step-by-step process to booking services with us and review the changes.
How to Schedule Your Pet Sitting Services - Step-by-Step
Step 1: Log into your Time to Pet account on the app or your computer
Step 2: Choose Scheduling
Step 3: Request New Service
Step 4: Select Your Dates (multiple days or single day)
Step 5: Select Your Services - Choose your desired visit length. (If you have a pet that requires insulin or any other time-specific medication, be sure to select the Pet Sitting with Medication at Specific Times choice.)
*Note: If you want to mix and match the different services i.e. two 30 minute visits and one 15 minute visit, you will need to do one request for the two 30 minute visits and select "Add Services" to add the request for the 15 minute visit.
Step 6: Select your Service Visit Windows
If you just need a midday dog walk Monday - Friday, select either the 10am - 12pm or 12pm - 2pm option
If you just need one cat visit per day, select the Anytime cat visit (7am - 7pm)
If you need two cat visits per day select the AM and PM Cat Visits
If you need three pet sitting visits per day for your pets, select Morning (7am - 9am), Afternoon (2pm - 5pm), and Evening (7pm - 9:30pm) options
If you need four pet sitting visits per day, select the three mentioned above as well as the Late Morning (10am - 12pm) option
If you require visits at specific times due to medications, etc. BE SURE TO INDICATE REQUESTED TIMES IN THE NOTES SECTION!
Step 7: Review your Request to ensure it is accurate and Submit Request
Step 8: Once we approve your request, you will receive a confirmation that your services are booked
Step 9: Log into your app or computer to view/download your Invoice and make a payment
Changes to Streamline the the Service Request Process
We feel these these changes were needed in order to streamline the pet sitting and dog walking service offerings and hopefully make it much easier to schedule your services moving forward.
NEW CLIENTS: Sign up here
As always, please get in touch with us if you have any questions on scheduling or your invoice.
Call or Text: 843-480-4480
We look forward to serving you and your pets soon!
REFER A FRIEND AND RECEIVE CREDITS TOWARD YOUR NEXT VISIT!